By accessing or using the Ahln website, mobile application, or Ahln Smart Delivery Box (collectively, the “Services”), you (“User”) agree to be bound by these Terms of Use (these “Terms”). If you do not agree with any part of these Terms or our Privacy Policy, you must not use the Services. If you are using the Services on behalf of a company or other organization, you represent and warrant that you have the authority to bind that entity to these Terms.

For purposes of these Terms, “Ahln” (also referred to as “we,” “us,” or “our”) is operated by Dub Dev Technologies (“Company”). These Terms form a legally binding agreement between you and the Company regarding your use of the Services.

1          Eligibility & Account Registration

1.1        Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to register for or use the Services. By using the Services, you represent that you have the legal capacity to enter into a binding agreement. The Services are not intended for use by minors without the supervision of a parent or legal guardian.

1.2        Account Information

You agree to provide accurate, current, and complete information during account registration (such as your name, address, and contact details) and to keep your information updated. If any information you provide is false, outdated, or incomplete, we reserve the right to suspend or terminate your account.

1.3        Account Security

You are responsible for maintaining the confidentiality of your account login credentials, including passwords, one-time passcodes (OTPs), and personal identification numbers (PINs). Do not share your credentials with anyone. You are responsible for all activities that occur under your account.

1.4        Unauthorized Access

You must notify us immediately at our support contact (see Contact Information below) if you suspect any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to secure your account or to notify us of unauthorized use.

1.5        Compliance

You are responsible for ensuring that your use of the Services is in compliance with all applicable laws and regulations. You agree not to use the Services if you are barred from doing so under the laws of any applicable jurisdiction.

2          Services Overview

Ahln provides a smart delivery solution integrating secure hardware and a user-friendly app. Key features of the Services include:

2.1        Smart Delivery Access

Secure package delivery via the Ahln Smart Delivery Box, which can be accessed using unique one-time passcodes (OTPs), scheduled PIN codes for designated times, or by scanning authorized QR codes or similar identifiers provided through the app.

2.2        Real-Time Alerts & Offline Functionality

The Ahln mobile application provides real-time notifications of delivery events (e.g., when a package is delivered or the box is opened). You can also view live-stream video of deliveries through integrated cameras (if your box model supports it). The system is designed with offline functionality, allowing you to open the smart box with locally stored credentials (such as Bluetooth or an offline PIN) even if the device temporarily loses internet connectivity.

2.3        Multi-User Support & Guest Access

The Services support multiple users and devices. You can share access to your Ahln Smart Delivery Box with family members or trusted individuals by creating guest accounts or issuing guest access codes. You can also set up recurring or persistent PIN codes for frequent deliveries or specific couriers, enabling scheduled deliveries and convenient access for authorized persons.

3          User Responsibilities

When using Ahln Services and hardware, you agree to the following responsibilities:

3.1        Proper Use

Use the Services only for their intended purposes and in accordance with all instructions and guidelines provided by us. Do not use the Services for any unlawful, unauthorized, or harmful activities.

3.2        Secure Usage

Follow all security procedures we implement and only grant access to your delivery box through the official sharing features of the Services. Do not attempt to circumvent or disable any security or authentication measures.

3.3        Accurate Inputs

Ensure that all information you provide in using the Services is correct. For example, when scheduling a delivery or generating an access code for a courier, double-check that the delivery address, tracking number, and any delivery instructions are accurate and complete.

3.4        No Tampering

Do not tamper with, disable, or disrupt the Ahln Smart Delivery Box hardware or the associated software. This includes refraining from attempting to open the device by force, modifying or covering sensors or cameras, or trying to hack, reverse-engineer, or alter the device’s firmware or the mobile application.

3.5        No Malicious Content

Do not upload, transmit, or introduce to the Services any viruses, malware, or other harmful code. Similarly, you must not use the Services to store or transmit unlawful, threatening, or infringing material. Any content you submit or handle via the Services (such as delivery information or messages) must comply with applicable laws and must not violate any third-party rights.

3.6        Legal Compliance

You agree to abide by all applicable laws and regulations in connection with your use of the Services, including laws related to privacy, data protection, and the handling of delivered items. If use of the Services in your jurisdiction requires any permits or approvals, you are responsible for obtaining them.

4          Intellectual Property

All content, software, and materials provided through the Services – including the Ahln name and logo, the design and functionality of the Ahln Smart Delivery Box, the mobile application, text, graphics, videos, and other materials (collectively, “Ahln Content”) – are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Ahln Content and Services for your personal, lawful use, solely as necessary to use the Services in accordance with these Terms.

Nothing in these Terms transfers any ownership of Ahln Content or intellectual property rights to you. All rights not expressly granted to you are reserved by the Company and its licensors. You shall not (and shall not allow any third party to) copy, reproduce, distribute, publicly display, perform, publish, license, create derivative works from, or reverse engineer any part of the Services or Ahln Content, except as expressly permitted by us in writing or as allowed by law. You also may not remove or alter any trademark, logo, copyright, or other proprietary notices from any Ahln Content. Unauthorized use of the Services or Ahln Content may result in termination of your rights under these Terms and may further subject you to legal action.

5          Hardware Supply, Installation & Maintenance

5.1        Provision of Hardware

We offer various models of the Ahln Smart Delivery Box and related hardware. When you purchase an Ahln Smart Delivery Box (or if one is provided to you for use), we will either ship the hardware to you for self-installation or arrange for professional installation if that was included with your purchase. We will inform you of the delivery and installation details at the time of your hardware purchase.

5.2        Installation and Setup

You are responsible for installing and setting up the hardware according to the instructions provided (unless professional installation is performed by us or our authorized service partners). The Ahln Smart Delivery Box should be installed in a secure, accessible location at your address to facilitate deliveries. If we or our partners are installing the hardware, you agree to provide us (or them) with the necessary access to complete installation.

5.3        Maintenance and Care

You are expected to maintain the hardware in good condition. Use the Ahln Smart Delivery Box in accordance with the provided documentation and do not misuse it. For example, keep the device clean and dry, avoid using excessive force when opening/closing it, and replace or recharge batteries as needed (if applicable). Failure to properly maintain the hardware may result in reduced functionality and can void any applicable warranty.

5.4        No Unauthorized Modification

You must not open, disassemble, alter, or make any unauthorized repairs to the Ahln Smart Delivery Box or any accompanying equipment. Tampering with the device’s locks, cameras, electronic components, or firmware is strictly prohibited. If you encounter any issues or defects with the hardware, contact us for support or authorized service – do not attempt to fix it yourself. Any unauthorized modifications or repairs can void the product warranty and may result in the suspension of your use of the Services.

5.5        Warranty Compliance

If your Ahln hardware comes with a manufacturer’s or extended warranty, the terms of that warranty (provided separately in a warranty document or policy) will apply. You must comply with the conditions of any such warranty, including proper use and maintenance of the hardware. Misusing the hardware or failing to follow maintenance guidelines can void the warranty. (See Section 8 on Warranty & Disclaimers for additional provisions regarding warranties.)

5.6        Liability for Damage

You are responsible for any loss of or damage to the hardware caused by your negligence, misuse, or intentional acts. We are not responsible for any operational issues, security breaches, or inability to receive deliveries that result from your failure to properly install or maintain the Ahln hardware. In the event the hardware is damaged due to misuse or unauthorized modifications, we may charge you for repair or replacement, or terminate/suspend the Services as appropriate.

6          Billing, Payments & Dispute Resolution

6.1        Payment Terms

You agree to pay all fees and charges associated with your purchase and use of Ahln products and Services. This includes, for example, the purchase price of the Ahln Smart Delivery Box hardware, installation fees (if any), subscription fees for any premium service plans, and fees for optional services such as extended warranty or maintenance plans. All fees will be communicated to you upfront, either during the online checkout process or via an invoice or order form. Prices are listed in United Arab Emirates Dirhams (AED) unless stated otherwise, and may be subject to applicable taxes (e.g., VAT). By providing a payment method (such as a credit/debit card or other payment details), you authorize us to charge that payment method for all amounts due. If you enroll in a subscription service, you understand that it will automatically renew at the specified interval (e.g., monthly or annually), and you authorize us to charge your selected payment method for each renewal until you cancel the subscription. You can cancel subscriptions by following the instructions in the app or by contacting our support, in which case the cancellation will take effect at the end of the current billing period (unless otherwise stated in the subscription terms). All payments are due immediately or as otherwise specified for the particular service or product. Late payments or declined charges may result in suspension of Services or cancellation of orders.

6.2        Invoices and Receipts

We may provide electronic receipts or invoices for your records. You agree that we can send you receipts, invoices, and billing notices electronically (for example, via email or through your account interface). It is your responsibility to maintain updated billing contact information in your account profile.

6.3        Billing Disputes

If you have any questions or concerns about a fee or charge, please contact our support team promptly. In the event of a billing disagreement, the following dispute resolution process applies:

6.3.1         Dispute Initiation

If you believe you have been incorrectly charged, you must notify us in writing within 30 calendar days of the date of the charge or invoice in question. Your notice should be sent to our billing support email or mailing address (see Contact Information below) and include details such as the invoice or order number, the date of the charge, the amount disputed, and a description of why you believe the charge is incorrect. If you do not submit a dispute within this 30-day period, the charge will be deemed valid and accepted by you.

6.3.2         Investigation & Resolution

Upon receiving a timely dispute notice from you, we will investigate the charge. We may request additional information or documentation from you to assist in the investigation. We aim to complete our investigation and respond to you within 15 calendar days of receiving your dispute notice. If our investigation finds that we made an error in billing, we will correct it by issuing a refund or credit to your account (at our discretion) for the amount that was incorrectly charged. If we determine the charge was correct, we will provide you with an explanation in writing.

6.3.3         No Chargebacks

You agree to give us the opportunity to resolve any billing dispute as described above before initiating a chargeback or reversal with your bank or credit card provider. Initiating a chargeback or payment reversal without first following the dispute process is a violation of these Terms. If you initiate an unwarranted chargeback, we reserve the right to suspend or terminate your account and access to the Services. We also reserve the right to dispute any improper chargebacks and recover the funds owed to us, including through legal proceedings if necessary.

7          Warranty & Disclaimers

Except as expressly provided in a separate written warranty document that may accompany the Ahln hardware, the Services (including all Ahln hardware, software, and content) are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

7.1        Disclaimer of Warranties

To the maximum extent allowed by applicable law, Ahln (the Company) disclaims all warranties and conditions, whether express, implied, or statutory, regarding the Services and the hardware. This includes, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Services will meet your requirements or expectations, that access will be uninterrupted, timely, secure, or error-free, or that delivery notifications and features will always function without delay or error. You understand that the Ahln Smart Delivery Box operates using electronic components and internet connectivity, which may occasionally malfunction or be subject to outages beyond our control. You assume all risk as to the quality and performance of the Services.

If a separate written warranty is provided for the Ahln Smart Delivery Box hardware (for example, a manufacturer’s limited warranty or an extended service plan), that warranty is independent of these Terms and its full terms will be provided to you in the warranty documentation. Any remedies for hardware defects or malfunctions will be as stated in that separate warranty document. Aside from what is expressly covered in any such hardware warranty, we make no additional warranties regarding the hardware. In the event of any conflict between these Terms and the terms of a provided hardware warranty, the hardware warranty terms will govern with respect to the repair, replacement, or service of the hardware.

No advice or information (whether oral or written) obtained from us or through the Services shall create any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you to the extent prohibited by law. In such cases, our warranties will be limited to the minimum extent required by applicable law.

8          Limitation of Liability

To the extent permitted by law, in no event will Ahln or Dub Dev Technologies (including our officers, directors, employees, agents, affiliates, and vendors) be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Services or the Ahln hardware. This exclusion applies to any claims for lost profits or revenues, loss of data, loss of use of the Services or the hardware, business interruption, goodwill or reputation damage, or the cost of procuring substitute services or products, among other things, and even if we have been advised of the possibility of such damages.

We are not liable for any losses or damages that are not reasonably foreseeable or that are outside of our reasonable control. This includes, for example, losses resulting from: delays or failures in delivery services (such as courier or postal delays), interruptions in utility or internet service, unauthorized access to or theft of deliveries from the Ahln box if caused by factors outside our control, or any force majeure events (including natural disasters, acts of God, war, terrorism, pandemic, government actions, or other events beyond our reasonable control). You acknowledge that the Services rely on various technologies (hardware, software, and third-party services like internet connectivity and courier services) and that 100% availability and security cannot be guaranteed.

8.1        Cap on Liability

In all cases and under all theories of liability, the maximum liability of Ahln (Dub Dev Technologies) and its affiliates to you for any and all claims arising from or related to the use of the Services or these Terms shall be limited to the amount you paid to us for the specific product or Service in question, or AED 5,000 (five thousand UAE dirhams), whichever is lower. If you paid nothing for the Service in question, our liability to you for that Service is capped at AED 0 (or the minimum amount permitted by law). This limitation of liability is cumulative and not per-incident; it applies to the aggregate of all of your claims arising from or related to the Services and these Terms.

Nothing in these Terms is intended to limit or exclude liability that cannot be limited under applicable law (for example, certain liabilities for death or personal injury caused by our gross negligence or willful misconduct, if and to the extent such liabilities cannot be excluded or limited by law). However, in any case, our liability will be limited and excluded to the fullest extent permitted by UAE law. The limitations outlined in this Section 9 shall apply whether the claims are based on contract, tort (including negligence), strict liability, breach of statutory duty, or any other legal theory. This Section shall survive the termination or expiration of these Terms.

9          Indemnification

You agree to indemnify, defend, and hold harmless Dub Dev Technologies (the provider of Ahln Services), its parent company, affiliates, licensors, and each of their respective officers, directors, shareholders, employees, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, demands, lawsuits, proceedings, liabilities, damages, judgments, losses, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to:

a)     your use or misuse of the Services or Ahln hardware;

b)     your violation of any law or regulation or of any rights of any third party in connection with your use of the Services; or

c)      your breach of any term of these Terms or any other agreement or policy referenced herein.

This indemnification obligation applies whether such claims arise in contract, tort (including negligence), strict liability, or any other legal theory.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with us in the defense of that matter and you will not settle any such claim or matter without our prior written consent. Your indemnification obligations under this Section shall survive any termination of these Terms or your access to the Services.

10     Privacy & Data Use

We are committed to protecting your privacy. Our practices concerning the collection, use, and disclosure of personal information through the Services are described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Services, you acknowledge that you have read and understood the Privacy Policy and you consent to the collection, use, and sharing of your information as described therein. This may include how we collect data about your device, the deliveries, video footage (if you enable video features), and other analytics to operate and improve the Services.

If the Services utilize any data (such as delivery information, video recordings, or personal details of recipients) on your behalf, you agree that we may process this data in accordance with our Privacy Policy. You also agree that we may send you communications related to your use of the Services (for example, security alerts, notifications, or service updates) as described in the Privacy Policy. If you have questions about our data practices or your privacy rights, please review the Privacy Policy or contact us using the information provided in the Contact section below.

11     Modifications to Terms

We reserve the right to update or modify these Terms of Use at any time. If we make any material changes to these Terms, we will take reasonable steps to notify you of such changes. For example, we may send an email to the address associated with your account, or display a prominent notice within the Ahln app or on our website, to inform you of updates. Such notice will include the date on which the modified Terms are expected to take effect and a summary of the changes.

It is your responsibility to review any updated Terms. If you continue to use the Services after the effective date of the updated Terms, that continued use will constitute your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and, if applicable, cancel any accounts or subscriptions you have with us. We recommend that you periodically review these Terms and the Privacy Policy to stay informed about the conditions governing your use of the Services. The “Effective as of” date at the top of this document indicates when these Terms were last updated.

12     Governing Law & Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with these Terms or the Services, shall be governed by and construed in accordance with the laws of the United Arab Emirates, including applicable federal laws and the laws of the Emirate of Dubai, without regard to any conflict of law principles that would cause the laws of another jurisdiction to apply. This governing law applies regardless of where you access or use the Services.

You agree that any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. You and we consent to the personal jurisdiction of such courts and waive any objections on the grounds of venue or forum non conveniens (inconvenient forum). Notwithstanding the foregoing, nothing in these Terms prevents us from seeking injunctive or equitable relief to protect our intellectual property, confidential information, or other legal rights in any court of competent jurisdiction.

Waiver of Class Actions and Jury Trial: To the fullest extent permitted by law, you and the Company each waive the right to a trial by jury in any legal proceeding arising out of or relating to these Terms or the Services. You also waive any right to participate in a class action, mass action, or representative action against us. All claims and disputes must be adjudicated on an individual basis, and you may not consolidate or combine your claim with those of any other person or entity. If this class action waiver is found to be unenforceable, then the entirety of this Governing Law & Dispute Resolution section (or, if applicable, the specific proceeding) may be voided at our discretion. This Section 13 shall survive the termination of these Terms.

13     Termination & Suspension

We reserve the right to suspend or terminate your account and/or your access to any or all of the Services at any time, in our sole discretion, under the following circumstances (among others):

·         If you breach any provision of these Terms or violate any applicable law or regulation.

·         If you engage in fraudulent, abusive, or unlawful activity in connection with the Services, or if we have reason to suspect that your use of the Services is fraudulent, illegal, or is causing harm to us or others (for example, using the Service in a manner that could introduce malware or commit fraud).

·         If you misuse the hardware or software (for instance, tampering with the Ahln Smart Delivery Box or circumventing security measures, as prohibited in these Terms).

·         If payment for the Services or hardware is overdue and remains unpaid after we have provided you notice and a reasonable opportunity to cure the non-payment.

·         If we are required to do so by law or pursuant to a legal request (for example, if a law enforcement agency or court order requires us to terminate the Services to you).

·         If unexpected technical or security issues or problems arise that require suspension or termination of your access to protect the interests of the Company or other users (for example, if we detect hacking attempts or other security breaches originating from your account).

In most cases, we will attempt to notify you (via the email associated with your account or via in-app notification) if your account is being suspended or terminated, and disclose the reason for such action, but we are not obliged to do so in every case. During any period of suspension, you may not be able to access your account or some or all of the Services, and you understand that you will not be entitled to any credits or refunds for the period of suspension.

If your account or access to the Services is terminated (whether by you or by us), these Terms will terminate as between you and us except that the following provisions will continue to apply: any provisions relating to ownership of intellectual property, disclaimers of warranties, limitations of liability, indemnification obligations, dispute resolution, and any other clauses that by their nature are meant to survive termination. Termination of your account does not relieve you of any obligation to pay any outstanding fees or charges accrued up to the date of termination.

You may discontinue use of the Services and terminate your account at any time by contacting us and following any account termination procedures we specify. Please note that terminating your account will not automatically entitle you to a refund of any prepaid fees, except where required by law or expressly stated by us. We also reserve the right to terminate or discontinue offering the Services entirely (or any part thereof) at any time, in which case we will provide you with notice in accordance with Section 12 (Modifications to Terms) or via a direct communication, and, if applicable, a pro-rated refund for any prepaid Services that are no longer being provided.

14     General Provisions

14.1    Entire Agreement

These Terms of Use (together with the Privacy Policy and any other policies, guidelines, or additional terms that are incorporated by reference herein) constitute the entire agreement between you and Dub Dev Technologies regarding your use of the Ahln Services. This agreement supersedes all prior and contemporaneous understandings or agreements (whether oral or written) relating to the subject matter herein. You acknowledge that you have not relied on any representation, warranty, or statement that is not expressly set out in these Terms.

14.2    Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from the Terms and the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall, to the extent permitted by law, be interpreted or replaced so as to fulfill the original intent to the maximum extent permissible.

14.3    No Waiver

Our failure or delay in exercising any right, power, or remedy under these Terms shall not operate as a waiver of that right, power, or remedy. No waiver of any term of these Terms by us shall be effective unless it is in writing and signed by an authorized representative of Dub Dev Technologies. A single or partial exercise of a right or remedy does not prevent further exercise of any other right or remedy.

14.4    Assignment

We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any person or entity at any time (for example, in the event of a merger, acquisition, sale of assets, or by operation of law). You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment by you in violation of this provision is null and void. These Terms will inure to the benefit of and be binding upon each party’s permitted successors and assigns.

14.5    Relationship of Parties

You and the Company are independent contracting parties. Nothing in these Terms shall be construed to create any partnership, joint venture, franchise, employment, or agency relationship between us. Neither party has the authority to bind the other or incur obligations on the other’s behalf without prior written consent.

14.6    Third-Party Services

The Services may interface with or utilize services and content provided by third parties (for example, a payment processor to handle transactions, or a third-party courier service for deliveries). If you use these linked or integrated services, you may be subject to separate terms and conditions of those third parties. Dub Dev Technologies is not responsible for the content or performance of third-party services, and your use of third-party services is at your own risk.

14.7    Force Majeure

We will not be liable for any failure or delay in our performance under these Terms (including providing the Services or customer support) due to circumstances beyond our reasonable control. Such circumstances include, but are not limited to, acts of God, natural disasters, fire, flood, pandemic, war, terrorism, civil disturbances, governmental actions, power or internet outages, and other events not caused by our negligence (“Force Majeure”). In the event of a Force Majeure event, our obligations will be suspended for the duration of the event, and we will use commercially reasonable efforts to resume performance once it is possible to do so.

15     Contact Information

If you have any questions, concerns, or feedback about these Terms or the Ahln Services, or if you need to contact us for any reason (including to provide notices under these Terms), you may reach us by using the following contact information:

·         Email: info@ahln.ae

·         Phone: +971 4 269 3935

·         Mailing Address: P.O. Box 86500, Dubai, United Arab Emirates

We welcome your questions and will endeavor to respond to inquiries and resolve any issues promptly.

 

Thank you for choosing Ahln for your smart delivery needs. By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Use. We are committed to providing you with a secure and convenient delivery experience.