This Cookie Policy explains how Ahln ("we," "us," or "our") uses cookies and similar tracking technologies on our website and mobile application (the "Services"). We use these technologies to provide and improve our Services, as well as for analytics and future personalized marketing. This policy should be read in conjunction with our Privacy Policy, and by using the Ahln website or app, you agree to the use of cookies as described herein. We obtain your consent to non-essential cookies via a pop-up banner on your first visit, and you can manage your cookie preferences as described below.

 

What are Cookies and Similar Technologies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your device and store certain information about your preferences or past actions. We also use similar technologies in our mobile app (such as in-app data caches, local storage, or device identifiers) that function like cookies. These help Ahln remember you, personalize content, and gather usage information whenever you use our Services.

 

1          How We Use Cookies

We use cookies and related technologies to enhance your experience and to support core functionalities of our Services. In particular, cookies help us to:

1.1        Enable Core Features

Allow essential features like user log-in, account authentication, security, and loading of pages. For example, cookies keep you logged in as you navigate and ensure our smart delivery box features function securely.

1.2        Remember Preferences

Save your settings and preferences (such as language or region) so that you have a personalized experience without re-entering choices each time.

1.3        Collect Analytics

Gather data on how users interact with our website and app (e.g. which pages are visited, duration, errors encountered) to help us improve performance and troubleshoot issues. These analytics cookies provide aggregated, anonymous statistics that guide us in enhancing features and usability.

1.4        Improve Performance and Security

Assist in load balancing and network management to make sure the Services run smoothly, and help detect fraud or abuse for security purposes.

1.5        Future Marketing Personalization

In the future, we may use cookies to collect information about your browsing behavior on our Services in order to offer personalized content or targeted advertising. (Currently, we do not serve personalized ads, but we include this in our policy to reserve the right to implement such features with appropriate consent.)

2          Types of Cookies We Use

We use both session cookies (which expire when you close your browser/app) and persistent cookies (which remain for a set period or until deleted) on our Services. The cookies and similar technologies on Ahln can be categorized as follows:

2.1        Strictly Necessary Cookies

These cookies are essential for the operation of our website and app. They enable core functionality such as security, network management, and accessibility (for instance, enabling you to log into secure areas and use the smart delivery box features). Because these cookies are necessary for our Services to work, you cannot disable them if you wish to use the core features of the site/app. (If you set your browser or device to block these cookies, certain parts of the Service will not function properly or may be inaccessible.)

2.2        Functional Cookies

These cookies remember choices you make to improve your experience. For example, they may recall your language preference, items in a shopping cart, or other customizations. Functional cookies are not strictly required for basic operation, but they enhance convenience and personal experience. If you disable these, some of our convenience features may not remember your preferences, but the core Service should still work.

2.3        Analytics/Performance Cookies

We use analytics cookies to collect information about how visitors use our Services and how well the site or app is performing. For example, these cookies might track pages you visit, clicks, and other usage metrics. The data collected is aggregated and anonymous, and it helps us improve the content and functionality of our Services. We may use third-party analytics services (such as Google Analytics) that set their own cookies to assist with this analysis. Any third-party analytics providers are under contract and will only use cookie data on our behalf for the purposes we authorize (e.g. to provide us aggregate usage reports). Opting out of these cookies may reduce our ability to understand usage trends, but will not affect your ability to use the core features of the Services.

2.4        Advertising/Targeting Cookies

These cookies are used to track your browsing habits and activity across our site (and potentially other sites) to deliver personalized marketing content. They can remember that you visited our site/app and help us show you relevant advertisements or promotions, either on our platform or across other channels.

Important: As of now, Ahln is not currently using advertising or targeting cookies on the website or app. However, we reserve the right to implement such cookies in the future to support personalized marketing efforts (with appropriate user consent). If and when these cookies are used, they may be set by us or by carefully selected third-party advertising partners under contract. These partners would only use the cookie data as needed to serve our ads or personalized content, and they will be obligated to protect your data. You will have the choice to enable or disable marketing cookies when they are introduced.

3          Third-Party Cookies and Sharing Data

Some cookies on our Services are placed by third parties acting on our behalf. For example, as noted, we may use analytics providers (like Google Analytics) that set cookies to collect usage information. We might also utilize cloud service providers or content delivery networks that use cookies or similar technologies for load balancing, content caching, or security. Any third-party that we partner with for such services is contractually obligated to use cookie data only for the purposes we specify – typically to analyze and improve our Services or to facilitate the functioning of the website/app – and not for their own commercial purposes. We do not sell or rent any personal data collected via cookies to outside parties. However, some third-party cookies (especially future advertising cookies) may collect data that third-party advertisers or networks could use under their own privacy policies. In such cases, we will provide information about those parties and obtain your consent where required by law.

It’s also possible that our site or app might include content or features from other sites (for example, an embedded video, a social media sharing button, or a map). These external services may set their own cookies on your device. We do not control these cookies, and their use is governed by the third parties' own cookie policies. We recommend you review the cookie/privacy policies of any third-party services for information on their cookie practices.

4          Your Choices: Managing and Disabling Cookies

You have the right to decide whether to accept or reject certain cookies. When you first visit our website or install our app, we present a cookie consent banner that allows you to accept all cookies or adjust your preferences (e.g. to refuse analytics cookies). You can at any time change your preferences by accessing the cookie settings on our site (if available via a "Cookie Preferences" link or the banner). In the mobile app, you may manage similar tracking preferences through the app settings (if provided) or by adjusting your device’s privacy settings.

4.1        Browser Settings

If you prefer, you can also manage cookies through your web browser settings. Most browsers allow you to block or delete cookies. Consult your browser’s help documentation for instructions on how to delete or disable cookies. Keep in mind, disabling all cookies (including essential ones) via your browser will likely affect the functionality of our site. For example, if you block strictly necessary cookies, certain features (like logging into your account or using interactive features) may not work. We therefore recommend that you allow at least the essential cookies so that our core Services remain available to you.

4.2        Opting Out of Analytics

If you do not want to participate in analytics collection, you can typically opt out by adjusting your cookie preferences on our site to disable analytics cookies. Some analytics providers (e.g., Google Analytics) also offer their own opt-out mechanisms (such as browser plugins) to prevent data collection.

4.3        Future Advertising Preferences

When we introduce advertising cookies, we will provide a mechanism for you to opt in or out of targeted advertising. Even if you decline targeted advertising cookies, you will still receive general (non-personalized) advertisements or communications from us – they just won't be tailored to your interests.

4.4        Do Not Track Signals

Web browsers may offer a "Do Not Track" (DNT) setting. At this time, our website does not respond to DNT signals. If we develop the capability to honor such signals, we will update this policy accordingly.

5          Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post the revised policy with a new "Last Updated" date and, if required, notify you via the website, app, or email. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

6          Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us. We value your privacy and will address your inquiries as promptly as possible.

• Email: info@ahln.ae
• Phone: +971 4 269 3935
• Mailing Address: PO Box 86500, Dubai, UAE

By using the Ahln website or mobile app, you acknowledge that you have read and understood this Cookie Policy.